Customer Support Representative

Customer Success · Buffalo, New York
Department Customer Success
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $45,000/annual

Do you have a ridiculously positive attitude?
Are you passionate about making people happy?
Are you eager to make an impact?

If so, Kangarootime’s Customer Support Representative position may be the role for you.

Here’s who we are:

Kangarootime has built the first all-in-one management platform for child care. We are changing the way children are educated by helping educators to build bodies, minds, and souls. We believe strongly in our social impact model that, when in the right hands, our tools can educate more children, which has a vital impact on a child’s early education journey. We believe in modernizing an outdated, institutionalized schooling model and helping to reinvent early education.

Kangarootime’s team follows five core values: Kindness. Integrity. Resilience. Thoughtfulness. Relentlessness. 

Our values dictate how we operate and how we interact with our customers.

Here’s what you’ll do…..

  • Become an expert on our business model, product, and customer base
  • Be responsible for maximizing the value that customers experience by providing unparalleled support via phone and chat for a wide range of inbound customer inquiries and issues
  • Get creative in providing meaningful and memorable experiences for customers
  • Master our internal CRM database and keep up to date with notes related to issues and requests
  • Monitor customer satisfaction and measure adoption rates
  • Collaborate across teams for problem solving and to improve efficiency
  • Assist in creating resources for support and training customers

Here’s what you’ll need….

  • 2+ years experience in customer service or a similar customer facing role
  • Impeccable grammar and spelling skills
  • To be detail-oriented, meticulous, and highly observant
  • To be an excellent problem solver and critical thinker
  • Empathy, patience, and consistency to handle different personalities and provide the same level of service regardless
  • To be a self-starter who is adaptable in new situations where you can think on your feet
  • Enthusiasm for new technology with a desire to learn and continuously improve
  • To value diversity and a sense of team spirit
  • To be goal driven and eager to make an impact
  • The ability to thrive in a fast-paced, high energy start up company
  • A team player mentality 
  • Willing to learn and self-driven
  • Understanding of SaaS
  • Willingness to collaborate with others to achieve company goals
  • Lives the Kangarootime values
  • BA/BS degree or equivalent preferred (e.g., military experience)
  • Experience working with or similar CRM a plus
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Benefits include:

  • Unlimited PTO policy
  • Health & 401(k) plans
  • 401k Match 
  • Casual office environment
  • Work from home opportunities
  • Professional development opportunities
  • Free Parking (if in Buffalo, NY office) 
  • START-UP NY Tax Credit (if in Buffalo, NY office) 
  • Free lunches on Thursdays (if in Buffalo, NY office) 
  • Free onsite gym (if in Buffalo, NY office) 

Thank You

Your application was submitted successfully.

  • Location
    Buffalo, New York
  • Department
    Customer Success
  • Employment Type
  • Minimum Experience
  • Compensation